Improving patient safety through provider communication strategy enhancements catherine dingley rn, phd, fnp kay daugherty rn, phd mary k derieg rn, dnp the american college of healthcare executives and the american organization of nurse improving patient safety through provider communication strategy enhancements. Communication methods essentially, communication takes three forms — the spoken word, written word or through gestures and facial expressions while a kind word is definitely recognized, a compassionate smile or pat on the back is immediately appreciated (unless it is not genuine) such gestures go a long way in boosting the morale of the patient. Health communication has much to celebrate and contribute the field is gaining recognition in part because of its emphasis on combining theory and practice in understanding communication processes and changing human behaviour.
Ideas about health and behaviors are shaped by the communication, information, and technology that people interact with every day health communication and health information technology (it) are central to health care, public health, and the way our society views health. Why health communication is important in public health rajiv n rimal a & maria k lapinski b a department of health, behavior and society, johns hopkins university, baltimore, md, united states of america (usa) b department of communication, michigan state university, east lansing, mi, usa correspondence to rajiv n rimal (e-mail: [email protected]
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Translating the theories and practices of teamwork and communication from aviation to health care is gaining support from a number of researchers citing common elements in both industries. It is important for health care organizations to assess possible setups for poor communication and be diligent about offering programs and outlets to help foster team collaboration by addressing this issue, health care organizations have an opportunity to greatly enhance their clinical outcomes.
Communication failures often contribute to emergency medicine breakdowns during crises like ebola, superstorm sandy, and 9/11 for example, the misidentification of ebola in dallas in 2015 was blamed on ineffective communication between hospital departments and ineffective hospital communication systems yet, existing research rarely examines how communication breakdowns can contribute to such. There remain enormous gaps in our broad understanding of the role of communication services in health care delivery laboratory medicine is perhaps even more poorly studied than many other areas, such as the interface between primary care and hospital services indeed, if information is the lifeblood of healthcare then communication systems.
Health care roles in communication healthcare communication can be perceived and affected in many different ways some of these ways include the perspectives of the caregivers, the roles of the patients and the caregivers, cultural views or beliefs, over or under supporting strategies, boundaries of job parameters, body language, time restraints, environmental factors, and levels of stress and burnout.
Communication among healthcare providers is affected by human factors, such as interpersonal relations yet, discussions of interpersonal relations and communication are lacking in healthcare team literature. Research evidence indicates that there are strong positive relationships between a healthcare team member’s communication skills and a patient’s capacity to follow through with medical recommendations, self-manage a chronic medical condition, and adopt preventive health behaviors. Non-profits and even technology companies are creating new initiatives and new tools to facilitate communication among the care team and drive better patient outcomes given the financial and quality imperatives facing health care, it is not surprising that providers are at the forefront of developing new programs and tools to foster communication.